Conversational, Transactional, and Marketing messaging all together.

Standard business-to-consumer communication isn't enough in pet care. You're caring for their families, and accurate, knowledgeable communication is an important part of client retention.

Keep your entire email and text history in one place so your whole team knows that your client is concerned about their dog's behaviour and up to speed with the solutions being offered.

Messaging UI
"BusyPaws thus far has been the best pet service software that I have found. My business has various services that schedule and invoice differently based on the specific service requested. BusyPaws has managed to build a system that works beautifully for my various needs and keep it all in a simple to use format that my staff and clients can navigate easily."
- Lisa Forde, Paws Unleashed

Keep your entire team on the same page with Conversational Messaging

Email Directly In-App

Send and receive emails from your client's profile.

Keep track of all emails sent to your clients from their profiles so you and your team can get up to speed quickly with the status of their account and pets.


Send and Receive Texts

Use the power of texting, while maintaining your privacy.

Texting is often the preferred method of communication today, but giving your clients your phone number can quickly break down boundaries. Send and receive text messages directly from your client's profile using your built-in BusyPaws phone number.

Group Messaging

One message, multiple recipients, one button.

It's not uncommon to need to send a message to everyone attending a class - getting all of the correct emails, ensuring you didn't miss anyone, adding them all to the BCC list, writing and creating the email, then double-checking to ensure it sent. This takes time, let BusyPaws do this work for you.

Text Message

Automate tasks with Transactional Messaging

Custom Templates


Custom transactional email templates.

Ensure that all emails sent to your customers match your brand voice. Have full control over your booking confirmation and payment notification emails. Need to send different emails for your Puppy Training class than you do for your Daycare? No problem.

Custom templates are available for most BusyPaws events, including: Booking Confirmations, Booking Cancellations, Booking Reminders, Payment Requests, Waitlist Notifications, and more.

Email Deliverability

Email Deliverability

Rest easy that your emails are being delivered.

Spam filters on most email providers are advanced and save your clients from receiving unwanted messages. Our system ensures that your emails are sent with the most trustworthy process using the same systems and technology that the largest Internet companies use.

Keep clients engaged with Mailchimp's Marketing Messaging and BusyPaws Events

Custom Templates


Best-in-class Marketing Campaigns

Ensuring your marketing emails are delivered and are engaging is a highly in-depth field with very technical requirements to ensure proper execution.

We partner with Mailchimp to provide this functionality and automatically sync customers and prospects, as well as their subscription status for you.

Email Deliverability

Behavioral Targeting

Trigger messages and campaigns based on client behavior.

Most Mailchimp integrations allow you to sync contacts to add clients to your newsletter or mail list, but what if you want to send messages only to clients who have registered for a specific service, or haven't visited you in a while?

Triggering custom events in Mailchimp when a corresponding action in BusyPaws occurs allows you to do this, and automate additional flows.