A look back at the updates made to the platform in the first quarter of 2021 designed to improve the support for dog training and pet care business processes.
As the BusyPaws platform grows it's extending its reach across the administrative functions within a dog training or pet care business and morphing into a business management platform. Not all features are relevant to all businesses and as we're rapidly developing new features some that are relevant to your business may go unnoticed. Here's a synopsis for the most important changes that are relevant to the majority of our clients.
Most training businesses offer group classes of either a drop-in or series style which may continue for 4-6 weeks. In BusyPaws you can now support either type, a drop-in class can be created at any recurring frequency when adding it to your calendar, and a Series can be created as a template for your multi-week/day classes. A Series can include any number of classes, be composed of several different types of Services (ie. Puppy Training Level 1 and Puppy Training Level 2), and have its own capacity and pricing.
When a client registers for a Series they'll automatically be registered for every class and you'll be able to track their attendance in each. Roughly half of BusyPaw's clients are using Series to operate their dog training businesses.
A common issue in dog training businesses is tracking which clients have paid for which services and who you may still need to collect from. Add credits to an account manually, by sending an invoice for services, or when your clients book online through the widget integrated into your website. You can easily identify if a booking has been paid for via a credit, reserve a credit for a currently unpaid booking, and see how many credits have been used or are available for all of your services. Credits are a flexible way for you to manage your clients and pre-pay for future services.
More common among doggie daycares is the need to allow a client to buy a package of multiple services at a discounted rate (Like 10 days of daycare at 10% off). Packages can now be added to your account in any denomination that you'd like. When your client is booking a service, any packages that are applicable will be presented to them as an option to purchase prior to check-out. Services purchased via a package are added to the client's account as credits.
If you have a special group of clients that you want to offer a unique package to, associate the package with a membership and only members of that group will be able to purchase.
The client portal has been extended to cover more than access to your online courses. Your clients are now able to book services, view the schedule, edit their pets, view their invoices, view the status of the credits on their account, and book additional services using those credits.
Using the portal greatly reduces administrative burden for mid-to-large training and daycare facilities. The login can be integrated directly into your website by using our login buttons.
In addition to enabling access to your online courses, Memberships can now restrict access to bookable services. A common use is if you assess/approve clients and their dogs before allowing them into your training classes or daycare. You may keep your assessment service public, but your training/daycare service locked behind an "Assessed/Approved" membership. Those clients can then book those services through the client portal!
We're on a mission to eliminate all paper-based process in pet care businesses. We've now added report cards to bookings so that you can update your clients on the progress of their dogs. Create as many card templates as you'd like using the same form builder used for our Intake Forms, and view completed cards via the client profiles. Now it's easy to gather all of your client information in one place and quickly get up to speed before you see their pets again.
Our future development path continues us on a journey of reducing the number of services a dog training business requires. Feature updates and improvements are released daily, summary release notes of major features will semi-frequently be
No matter what type of pet care business you run information on the type of pet you're about to see is needed before you can properly assess, and accept the pet into your care or facility. There are some differences depending on type of service be it training, daycare, grooming or walking. And there are considerations for the process the client is presently in, are they looking for an initial consult or are they about to drop their dog off?Read Post >
Not all pet care businesses use report cards in their client process, but their use can greatly enhance your client experience. Everyone loves to hear about themselves, hearing about their pets is even better! We have compiled some standard operating procedures from our clients and present a template for creating your own dog daycare or training report cards.Read Post >
Nearly all business services are now accessible via a web browser, pet care services included. Ensuring your presence meets expectations of a modern consumer is essential to running a healthy business, but improving it can mean the difference between moderate growth and exponential growth. What factors need to be considered to get an understanding for what is good, and what is not? What booking conversion rates should you shoot for, and what could be affecting low rates?Read Post >