We've released some major functionality this last quarter. Now taking payments in-person and automatically reconciling your invoices and client information is a snap!
We delivered on some of our most requested and longest in-development features this last quarter. All functionality is aimed to better serve the business process of Dog Trainers and Dog Daycares. A bespoke business administration platform to enable you to spend more time with your clients and growing your business. Here's a high level overview of the most recent developments:
Most dog daycares, especially those not utilizing software to take payment and issue credits, will collect payment in-person at drop-off. A little more than 20% of the payments taken and recorded in BusyPaws were not done through the online booking process. The majority of those were processed by a third party processor, like Square, Moneris, Global Payments or another traditional payments provider. Processing in this way makes reconciling invoices, customer credits, and accounting software an extra administrative process.
BusyPaws' card reader allows you to accept tap, chip, or swipe credit and debit (and Interac in Canada). It will automatically generate and reconcile invoices in BusyPaws eliminating manual processing.
For more information on the new point-of-sale device, check out these guides:
Since the start of the pandemic our clients have been very busy with COVID puppies! Many with booked schedules extending for months. Turn on waitlists to allow your clients to self-register to be notified when room in a specific class is available, or when you've added new bookings to your calendar for a specific service. Once available, they'll receive an email to allow them to self-register for the new class. Move your lists to BusyPaws and set it on autopilot!
This may have been our most requested feature this year. Previously the Google Calendar sync would send your BusyPaws schedule to Google to provide visibility into your entire schedule and take it anywhere you go. Google Calendar is the most commonly used calendar today. This one-way sync may cause issues for trainers who might have a personal appointment on their Google calendar and need to remember to block that time in BusyPaws so they wouldn't be double-booked. Now this sync will happen automatically to block times in BusyPaws for appointments you have set in your Google Calendar.
In addition to the above there were dozens of quality-of-life updates made throughout the platform, and many more currently in development. We look forward to assisting you and your staff automate more of your administrative process!
No matter what type of pet care business you run information on the type of pet you're about to see is needed before you can properly assess, and accept the pet into your care or facility. There are some differences depending on type of service be it training, daycare, grooming or walking. And there are considerations for the process the client is presently in, are they looking for an initial consult or are they about to drop their dog off?Read Post >
Not all pet care businesses use report cards in their client process, but their use can greatly enhance your client experience. Everyone loves to hear about themselves, hearing about their pets is even better! We have compiled some standard operating procedures from our clients and present a template for creating your own dog daycare or training report cards.Read Post >
Nearly all business services are now accessible via a web browser, pet care services included. Ensuring your presence meets expectations of a modern consumer is essential to running a healthy business, but improving it can mean the difference between moderate growth and exponential growth. What factors need to be considered to get an understanding for what is good, and what is not? What booking conversion rates should you shoot for, and what could be affecting low rates?Read Post >